Refund / Return Policy

RETURN & REFUND POLICY

Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

·        You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as clearance goods).
And the general requirements for returns are as follows:

1.     You have proof of purchase (order invoice number and receipt).

2.     The goods must be in new condition and returned in the original selling condition and the packaging should also be in original condition in original shipping container as received and any free gifts, vouchers received with it.

3.     The product must not have been used or installed or had any data inputted.

·        Under what conditions is/are the product non-returnable:

1.     Once Installed, once Use

2.     Damage caused by your actions

3.     Clearance goods are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on "as is, where is" basis.

4.     Items that have been purchased for more than 10 days.

5.     The item has no defects. You've changed you're mind because of wrong selection, model or specification, product not meeting expectation; or simply found it cheaper elsewhere. 

6.     Defaulted on payment for item.

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready with the receipt together and simply visit at our stores or contact us at [email protected] or 04-4416508.

Our customer service agent will verify the return reason and arrange a return pick-up for you. Our courier company will pick up the package at the time specified by you. We will conduct an evaluation within seven (7) days starting from the day we receive your returned items. You will receive an email confirmation once the returned item is received from our end.

If you choose a courier service not provided by us, we will not be responsible for any loss or lost of your shipment during the return transit.

If your return is valid, we will process your refund or replacement, based on what you have indicated to our Customer Service Team. If it's valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.  The refund will be processed within 7-10 days after confirmation.

If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

Please return your purchase to the following address:

YEELY COPIER
727, Jalan Batik 3/1, Taman Batik
08000, Sungai Petani, Kedah Malaysia.

Please contact us at [email protected] or 04-4416508 if you have any questions or doubts.